Privacy Policy

1. Information We Collect

2. Purpose of Data Collection

Personal and device-related information is collected strictly for legitimate operational purposes:

• Processing device registration and insurance applications
• Verifying device ownership and eligibility for coverage
• Administering active insurance policies
• Processing and assessing claims
• Communicating policy status and claims updates
• Detecting and preventing fraudulent activities

Customer data may also be used internally to improve service delivery, enhance system security, and ensure compliance with regulatory obligations.

3. Use of Uploaded Documents and Images

Documents uploaded to the platform are used solely for verification and insurance administration purposes:

These documents are securely stored and accessed only by authorized personnel responsible for policy verification, claim assessment, and compliance oversight.

4. Data Security and Protection

Protecting customer information is a core responsibility. We implement:

• Encrypted data storage
• Secure server infrastructure
• Restricted system access for authorized personnel only
• Routine security monitoring to detect potential threats

5. Data Sharing and Disclosure

Customer information will not be sold or rented to third parties. Limited information may be shared with trusted partners when necessary:

• Authorized device repair partners for claim-related repairs
• Payment service providers for processing premium payments
• Regulatory authorities when required by law
• Fraud prevention agencies where suspicious claims require investigation

All third parties that receive data are required to adhere to strict confidentiality and data protection obligations.

6. Data Retention

Customer information is retained only for as long as necessary to:

• Maintain active insurance policies
• Process claims
• Comply with legal and regulatory record-keeping requirements
• Resolve disputes if they arise

Once information is no longer required for operational or regulatory purposes, reasonable steps are taken to securely delete or anonymize the data.

7. Customer Rights and Control Over Personal Data

• Access: Right to access personal information held by the platform
• Correction: Request corrections if information is inaccurate or incomplete
• Clarification: Request information on how data is used or processed
• Deletion: Request deletion of certain personal data once obligations are satisfied

Requests related to personal data management may be submitted through official support channels provided by the platform.

8. Fraud Prevention and Data Verification

To maintain a fair and reliable insurance service, certain customer information may be verified against available databases or verification systems when processing registrations or claims.

These checks help prevent fraudulent claims, confirm device identity, and protect legitimate policyholders from misuse of the insurance system.

Fraud prevention activities are conducted responsibly and only for legitimate verification purposes.

9. Updates to the Privacy Policy

This Privacy Policy may be updated from time to time to reflect operational changes, legal requirements, or improvements in data protection practices.

When significant changes occur, customers will be notified through appropriate communication channels or through updates posted on the platform.

Continued use of the platform after policy updates indicates acceptance of the revised privacy practices.