Frequently Asked Questions

Phone insurance is a protection service that helps cover the cost of repairing or replacing your mobile device if it is damaged, stolen, or affected by certain unexpected incidents depending on the coverage plan you choose.

Most smartphones and mobile devices can be insured as long as they are in working condition at the time of registration. The device must also have a valid IMEI number and identifiable serial details.

Coverage typically includes accidental damage such as screen cracks, liquid damage, electrical faults caused by sudden incidents, and in some plans, theft or robbery.

You can register your device online through our digital registration form or download the offline form, complete it, and upload it together with the required documents and device images.

Device photos help verify the condition of the phone at the time of registration. This ensures transparency during claim assessments and helps prevent fraudulent claims.

Coverage begins once the device registration is verified and payment has been successfully received. Certain coverage types may have a short verification or activation period.

You may be asked to provide:

• Proof of purchase
• Device identification details (IMEI numbers)
• Photographs of the device
• Basic personal contact information

If your device is damaged, you should report the incident through the claims process as soon as possible. You may be required to submit photos of the damage and a brief explanation of how the incident occurred.

Claim processing time varies depending on the nature of the damage and the verification required. Once the claim is reviewed and approved, repair or replacement arrangements will be communicated promptly.

Where possible, devices are repaired through authorized service partners. If repair is not possible or economically viable, a replacement device of similar specifications or compensation may be provided.

Yes. Policies may include claim limits within a coverage period to ensure fair usage of the insurance service.

Failure to maintain premium payments may result in suspension or termination of your policy coverage until payments are updated.

Yes, second-hand devices may be eligible for insurance provided they are in good working condition and can be properly verified during the registration process.

Most policies are issued for a fixed coverage period and may be renewed at the end of the term if the device remains eligible for continued protection.

You can visit our office, call or send a WhatsApp message, or email our support team using the contact details below.